1. Service Scope

CryptoFix Desk provides workflow guidance and diagnostic support for wallet and transaction issues. We do not provide custody services or direct fund recovery guarantees.

2. User Responsibilities

You must provide accurate case information and maintain control of your wallet credentials. Never submit private keys or recovery phrases through this portal.

3. Risk Disclosure

Blockchain transactions are irreversible in many cases. Resolution outcomes can be affected by network conditions, protocol constraints, wallet provider limitations, and third-party dependencies.

4. Availability

Service availability may change due to maintenance, incident response, or external infrastructure factors.

5. Changes To Terms

We may update these terms periodically. Continued use of the platform indicates acceptance of the current terms.